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Your Rights and Our Obligations at hfive

Every account on hfive operates under a clear set of terms — what we collect, how we use it, and the rights you hold over your own data.

Terma PenggunaanDasar PrivasiHak Akaun AndaHubungi Pasukan Undang-undangAkses Tertakluk pada Undang-undang Tempatan

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What Our Legal Framework Covers

hfive Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to hfive and all associated services is available only where local law permits. If you are in a jurisdiction where online gaming is restricted or prohibited, these terms do not confer any right of access. Our terms of service govern every interaction from account creation

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through to withdrawal — including how deposits via Touch 'n Go, GrabPay, Boost dan FPX are processed, how account disputes are handled, and how we respond to data requests. We reserve the right to suspend or terminate any account that breaches our conditions, and we will
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communicate the reason in writing within a reasonable timeframe. Any modification to these terms is published on this page at least seven days before it takes effect, and continued use of the platform constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach the hfive Legal and Compliance Team

If you have a question about our terms, a data request, or a concern about how your account has been handled, our team is here to…

KESELAMATAN DATA & AKAUN

How We Protect and Manage Your Account

Account security and data handling are not afterthoughts at hfive — they are built into the deposit and withdrawal flow, the login system, and the way we store your personal details.

Pengendalian Data

Personal details collected at registration are stored on encrypted servers. We do not sell or share your data with third-party marketers. Data is used solely to operate your account, process payments, and meet any legal obligations we hold.

Penggunaan Cookies

We use session cookies to keep you logged in and performance cookies to understand how pages load on your device. You can manage cookie preferences through your browser settings at any time without losing account access.

Keselamatan Log Masuk

Two-factor authentication is available on all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an additional verification step, and suspicious activity is flagged to our security team within minutes.

Tempoh Penyimpanan Rekod

Transaction records and account activity logs are retained for a minimum period required under applicable law. After that period, data is either anonymised or deleted upon your written request, subject to any outstanding obligations.

Siapa yang Bertanggungjawab

Our Data Protection Officer oversees all requests relating to your personal information. You can reach this person through our legal e-mail channel. Requests for data access, correction, or deletion are processed under the applicable data protection framework.

Cara Meminta Perubahan

Submit a written request via e-mail with your account ID and a clear description of the change required. We verify identity before acting on any request. Most corrections are completed within three business days of verification.

Common Legal Questions Answered Directly

These are the questions our team receives most often about terms of service, data rights, and account management. If your question is not here, reach us through live chat or e-mel and we will respond in writing.

Yes. Submit a written data access request through our legal e-mail channel with your account ID. We will compile and send your data within the timeframe required by applicable Malaysian data protection law, typically within fourteen days.

Access depends on local law. If our services are not available where you are located, account access may be restricted. Any funds held in a restricted account remain yours and can be withdrawn subject to identity verification.

Contact us via live chat immediately and quote the transaction reference. Our team will hold a review on that transaction within one business day. If the dispute is valid, the amount is returned to your account balance.

We share data only with payment processors — such as Touch 'n Go, GrabPay, Boost dan FPX — strictly to complete your transactions, and with authorities when required by law. We do not sell personal data to any third party under any circumstances.

Records are retained for the minimum period required under applicable law after account closure. Once that period passes, you may request deletion. Any request must be submitted in writing with identity verification before we act on it.

We publish any changes to our terms at least seven days before they come into effect. Continuing to use the platform after that date constitutes acceptance of the new terms. You may close your account before the effective date if you do not agree.

Send a written closure request through our legal e-mail channel or via live chat. We will verify your identity, confirm any pending withdrawals, and complete the closure within five business days of receiving a verified request.

Your Rights and Our Obligations at hfive

Reach the hfive Legal and Compliance Team

How We Protect and Manage Your Account

Pengendalian Data

Penggunaan Cookies

Keselamatan Log Masuk

Tempoh Penyimpanan Rekod

Siapa yang Bertanggungjawab

Cara Meminta Perubahan

Common Legal Questions Answered Directly

01 Bolehkah saya meminta salinan data peribadi yang anda simpan tentang saya?

02 Apakah yang berlaku kepada akaun saya jika perkhidmatan tidak tersedia di kawasan saya?

03 Bagaimana saya boleh membantah transaksi atau bayaran yang tidak saya kenali?

04 Adakah hfive berkongsi maklumat saya dengan pihak ketiga?

05 Berapa lama rekod akaun saya disimpan selepas penutupan akaun?

06 Apa yang berlaku jika terma perkhidmatan berubah selepas saya mendaftar?

07 Bagaimana cara saya meminta penutupan akaun secara rasmi?

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