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Terms & Conditions That Protect Your Account

These Terms & Conditions set out the rules governing your account with hfive, including how you access the platform, how funds move through Touch 'n Go, GrabPay, Boost…

Account EligibilityPayment TermsWithdrawal RulesAccount Suspension PolicyGoverning Law

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What These Terms Cover on hfive

hfive Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every action taken on your hfive account — from the moment you register through to every deposit and withdrawal you make. Access to the platform depends on local law and is available where local law permits. Deposits processed via Touch

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'n Go, GrabPay, Boost dan FPX are subject to the fund-handling clauses in Section 4 of these terms. Account eligibility is governed by your jurisdiction; if local law in your region does not permit access, these terms do not extend an entitlement to you. We keep
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these terms updated to reflect regulatory changes, and we will notify you of material amendments via the contact details on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you need to raise a dispute about how a rule has been applied to your…

HOW WE UPHOLD THESE TERMS

Inside hfive: How We Apply These Terms

Every commitment in these Terms & Conditions is backed by a specific internal process.

Account Data Handling

Your registration data is stored on encrypted servers and accessed only by authorised hfive staff for verification and account-management purposes. We do not sell or share your personal data with third-party marketers under any circumstance covered by these terms.

Cookie Policy

We use session and preference cookies to keep your account logged in and to remember your lobby settings. You can adjust cookie preferences in your browser at any time; disabling certain cookies may limit how account features display on your screen.

Account Security Practices

Two-factor verification is available on every hfive account and we strongly encourage you to activate it. Passwords are hashed using industry-standard algorithms, and our system flags unusual login locations for a secondary confirmation step before access is granted.

Data Retention

We retain your account records — including transaction logs for Touch 'n Go, GrabPay, Boost dan FPX deposits and withdrawals — for as long as your account is active and for a period after closure as required by applicable law in your jurisdiction.

Requesting Account Changes

You may request corrections to your personal details, a full account history export, or account closure at any time by contacting us via live chat or email. We process data-correction requests within five working days and confirm completion in writing.

Dispute Resolution

If you believe a term has been applied incorrectly to your account — for example, a payment hold or an access restriction — raise it with our support team first. Unresolved disputes are escalated to our compliance team, who issue a formal written decision.

Your Questions About These Terms Answered

These are the questions we hear most often about the Terms & Conditions. If your question is not covered here, contact us through live chat or email and we will walk you through the relevant clause directly.

These terms apply to any person who creates or uses an hfive account. Access depends on local law and is available only where local law permits. By completing registration, you confirm that you have read and agreed to every clause in these terms.

We may update these terms at any time, but we will notify you of any material change via the contact details linked to your account. Continued use of your account after a notified change takes effect constitutes acceptance of the revised terms.

Deposits via Touch 'n Go, GrabPay, Boost dan FPX are subject to the fund-handling clauses in these terms. Once cleared, funds are credited to your account wallet. Reversal requests must be submitted within 24 hours of a disputed transaction and are reviewed by our payments team.

A breach may result in a temporary suspension, a permanent closure, or a freeze of your account wallet depending on the severity of the violation. We will notify you of the action taken and the specific clause breached, and you may appeal the decision by contacting support.

Send a written request to our support email with the subject line 'Data Export Request'. We will compile and deliver your account records — including transaction history and login logs — within five working days of receiving your verified request.

These terms are governed by the applicable laws of the jurisdiction in which access is permitted. If a dispute arises and cannot be resolved through our internal process, it will be referred to the competent courts of the relevant jurisdiction as determined by local law.

Contact our support team via live chat or email with full details of the decision you are disputing and the clause you believe was misapplied. If the matter is unresolved after 10 working days, it is escalated to our compliance team for a final written ruling.

Terms & Conditions That Protect Your Account

Reach Us About These Terms

Inside hfive: How We Apply These Terms

Account Data Handling

Cookie Policy

Account Security Practices

Data Retention

Requesting Account Changes

Dispute Resolution

Your Questions About These Terms Answered

01 Who do these Terms & Conditions apply to?

02 Can hfive change these Terms & Conditions without notice?

03 How do payment terms affect my Touch 'n Go or GrabPay deposits?

04 What happens to my account if I breach these terms?

05 How do I request a copy of my personal data held by hfive?

06 Which law governs these Terms & Conditions?

07 How do I raise a formal dispute about a decision made under these terms?

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