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How hfive Handles Your Personal Data

Q: What should I do if I think my privacy rights under this policy have been breached?

Contact us immediately via live chat or email at support@hfive.club with details of your concern. We will acknowledge your complaint promptly and investigate within five working days, keeping you updated on the outcome throughout the process.

At hfive, we take the privacy of your account seriously — this page explains exactly what personal data we collect, how we use it, and the choices you…

Data collected only for account purposesStored on encrypted, secured serversNo sale of personal data to third partiesAccessible and editable by you on requestReviewed regularly to stay current

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What We Collect and Why We Collect It

hfive Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with hfive, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, contact details, date of birth, and payment method identifiers — for example, the Touch 'n Go wallet

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number or GrabPay account linked to your profile. We also collect transactional data each time you deposit via Boost or FPX, so that our finance team can match, reconcile and confirm every transfer against your account ledger. Device and session data — browser type, IP address,
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and login timestamps — are logged to detect unauthorised access. We do not store full card numbers or payment credentials on our servers. All data collection is proportionate to its stated purpose; we do not retain information longer than necessary, and we review our retention schedules
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on a periodic basis.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is handled, want to request a copy of what we hold, or need to ask us to…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We combine technical safeguards with clear account-level controls so you always know what data we hold and how it is being used.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Every connection between your device and hfive.club runs over TLS, meaning your account data and payment identifiers are never transmitted in plain text.

Cookie Controls

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how the lobby is used. You can adjust your cookie preferences at any time from the settings panel inside your account.

Account Security Practices

Two-factor authentication is available for all accounts and we strongly encourage you to enable it. Failed login attempts trigger a temporary account lock and an alert to your registered email or phone number automatically.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by applicable Malaysian law after closure. Once that period expires, personal identifiers are deleted or irreversibly anonymised from our systems.

Requesting Access or Changes

You can request a copy of all personal data we hold about you, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain the data. Submit requests via email or live chat.

Third-Party Data Sharing

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and identity verification services strictly necessary to operate your account. We do not sell, rent or trade your personal data to any marketing or advertising party.

Frequently Asked Questions About Our Privacy Policy

Below are the questions our account holders in Malaysia ask us most frequently about data privacy, your rights, and how to exercise them. If your question is not covered here, reach us through live chat or email and we will respond within five working days.

We collect your name, email address, phone number, date of birth, and payment method identifiers such as your Touch 'n Go wallet reference or GrabPay account detail. We also log device and session data to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your transactions — Touch 'n Go, GrabPay, Boost dan FPX — and with identity verification providers. We do not sell or pass your personal data to advertisers or marketing companies under any circumstances.

Submit a data access request through live chat or by emailing [email protected] with your registered email address. We will compile and deliver a copy of your account data within five working days of receiving your request.

Yes. Where no legal retention obligation applies, we will delete or irreversibly anonymise your personal identifiers upon request. Some data may need to be retained for the period required by Malaysian law even after your account is closed.

We use strictly necessary cookies to keep your session running and optional analytics cookies to understand lobby usage patterns. You can review and update your cookie preferences at any time from the settings panel inside your account dashboard.

Your data is retained for as long as your account is active, plus the additional period required under applicable Malaysian law following account closure. After that window, personal identifiers are deleted or anonymised from our records permanently.

Contact us immediately via live chat or email at [email protected] with details of your concern. We will acknowledge your complaint promptly and investigate within five working days, keeping you updated on the outcome throughout the process.

How hfive Handles Your Personal Data

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Encryption at Rest and in Transit

Cookie Controls

Account Security Practices

Data Retention Schedule

Requesting Access or Changes

Third-Party Data Sharing

Frequently Asked Questions About Our Privacy Policy

01 What personal data does hfive collect when I open an account?

02 Does hfive share my data with third parties?

03 How can I access the personal data hfive holds about me?

04 Can I ask hfive to delete my personal data?

05 How does hfive use cookies and how do I manage them?

06 How long does hfive keep my account data after I close my account?

07 What should I do if I think my privacy rights under this policy have been breached?

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